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Return & Refund Policy
We want every MakeMyDesk product to make your desk happier. If something isn't right with your order, here's how we make it right.
Last updated · 9 November 2026
Order cancellation
- You can cancel your order any time before it is shipped. Email or call us with your Order ID (it starts with MMD-).
- If you've already paid, we refund the full amount to the same UPI account you paid from.
- Once an order has been shipped, it can't be cancelled. You can still ask for a return under the rules below.
Returns & replacements
- If your product arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery.
- Please share your Order ID, clear photos of the product and its packaging, and an unboxing video if you have one.
- After we check your request, we will send a replacement or give you a refund.
- The product must be unused and returned with its original box, accessories and any free items.
What we can't take back
- Products that have been used, damaged by the customer, or are missing parts or the original packaging.
- Return requests made more than 7 days after delivery.
- Change-of-mind returns on products that are in perfect condition, unless we agree in writing.
Refunds
- Approved refunds go to the UPI ID / bank account you paid from. We do not refund in cash.
- Refunds are started within 5–7 working days of approval. How quickly the money reaches you depends on your bank.
- If your UPI payment can't be verified (wrong UTR, or the amount never reached us), the order isn't confirmed, so no refund is due. Contact us and we'll help you check.
How to raise a request
- Email admin@makemydesk.in or call +91 63024 68236 with your Order ID, name and a short description of the issue. We usually reply within 1–2 working days.